Store Policies
- Shipping Info
-
Everything in our store ships for FREE to addresses in the continental United States. It's that simple. No guessing, no shipping calculators, no handling fees. Just straight-forward pricing. The price of the product is all you pay. (6% Sales Tax is collected for Pennsylvania addresses)
Most items (over 99%) ship out the same or next business day. You can locate the Dispatch Time on each Product Page by scrolling down to the Additional Details section.
We do not ship to the following types of addresses: HI, AK, PR, APO/FPO and PO Boxes.
Do you ship internationally?
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these five easy steps:
Register with Bongo and receive a U.S. shipping address. 
Shop for your items with any online merchant in the U.S or on any eBay listing. 
In the eBay cart or shopping cart, enter the U.S. address as your "Ship To" address. *(You may need to enter this address in the "Billing" address field as well. Do this if the merchant does not allow International Billing addresses.) 
Use the same credit card used to register for your Bongo account to make your purchase. 
Once the order arrives at Bongo, log into your account to forward to your country. If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started: 
- Return Policy
-
Orders may be returned within 60 days of the purchase date. Items must be returned in their original, brand new condition. Any items returned in used or less than brand new condition may be refused or subject to a restocking fee. You must first contact us for return authorization and instructions prior to returning an item. We often offer Free Shipping as a promotion, however if you return an item, your refund will be minus our actual shipping cost. The buyer is responsible for return shipping costs. Please email us at contact@guitaraudio.com to request a return authorization.
Guitar Audio guarantees your order to be as described and free from defect upon delivery. If your order arrives damaged or defective please contact us within 7 days of delivery and we will replace those items.
Defective Items: Any item that arrives defective must be reported to Guitar Audio within 7-days of delivery.* We will send the customer a call tag (prepaid shipping label) to return the defective item for a new replacement. The item must be returned in its original condition with all original packaging and materials. Items reported outside 7-days of delivery will be handled as a warranty claim through the manufacturer. To report a defective item, please email contact@guitaraudio.com
*Per manufacturer policy, the following goods must be returned directly to the manufacturer if found defective: reeds, mouthblown instruments, microphones, Fishman products, Nady products, Pignose products, Pro-Co Sound products, Roland/Boss products, Sabian products, Sennheiser products, and Shadow Electronics products.
Damaged Items: Items damaged while in transit must be reported to Guitar Audio within 72 hours of delivery. A claim will be opened with the carrier and the package will be picked up. Guitar Audio will then issue a replacement. To report a damaged package, please email contact@guitaraudio.com
- Payments Accepted
-
We accept all major credit cards (Visa, MasterCard, Amex, Discover) as well as PayPal and Google Checkout.
- Privacy Policy
-
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or contact us through online forms.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
a) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
b) To send periodic emails The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information)
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
1525 Park Manor Blvd Ste 273 Pittsburgh, PA 15205 United States contact@guitaraudio.com 800-596-0190
This policy was last updated on April 25th, 2012.
